Drivers

All Drivers must hold a full current UK drivers licence (for a manual transmission) and have held this for more than three years. Drivers must disclose all accidents, claims, endorsements, convictions and disqualifications to Fistral Bays VW Camper Hire prior to signing this agreement as failure to so will invalidate the insurance. Drivers must not have more than 2 current minor endorsements (six points) on their driving licence at the time of hire. Drivers must be aged between 25 and 70 years of age and of sound health. By sound health we mean the drivers must not have any medical or physical conditions that will in any way impair their ability to drive.

Our insurance company will only insure a maximum of three drivers providing they conform to the above requirements. We cannot insure students or undergraduates.

Only drivers who have been approved by Fistral Bays and are stated in the Motor Rental Agreement are permitted to drive the vehicle. All named drivers must have produced their photo driving licence together with paper counter-part and an additional proof of address (such as a utility bill less than 2 months old) on the day. Failure to do so will mean you cannot drive the vehicle and the cost of the rental will be forfeit. Fistral Bays reserves the right to take copies of these documents for security purposes. Your driving licence MUST display your current address.

Insurance – loss and damage

All the information supplied at the time of booking MUST be accurate and correct. If there are any changes between the time of booking and the time of hire, you must inform us immediately as failure to do so may invalidate the insurance.  All of our vehicles are insured with fully comprehensive cover subject to conditions. Drivers must be between 25 and 70 years of age and have held a full UK driving licence for at least three years. Drivers must be of sound health. By this we mean no driver must have a disability (either mental or physical) that will affect their ability to drive. Undergraduates and students unfortunately will not be covered by our insurers.

Fistral Bays VW Camper Hire insurance will only cover the loss/damage of the vehicle, its fixtures and fittings. It does not provide cover for any personal items the hirer(s) bring with them. It is recommended that prior to hiring a vehicle from us, the hirer(s) take out Personal holiday insurance to cover any eventuality.

In the event of damage to the vehicle the hirer(s) agree to pay a £500 excess.

Booking and availability

Bookings will only be valid upon receipt of your completed / signed booking form, deposit and written confirmation from Fistral Bays VW Camper Hire. The final outstanding balance must be paid in full 4 weeks prior to the commencement of the hire period. Failure to do so will automatically cancel your booking and forfeit your deposit. Bookings less than 4 weeks before the hire period must be paid in full at the time of booking.

At the time of booking you will be given your choice of van subject to availability. In the event of your chosen van not being available due to accident or mechanical breakdown, Fistral Bays VW Camper Hire reserves the right to change your chosen van without notice. However, we will always endeavour to inform you of this prior to the commencement of the hire period. In the unlikely event that your chosen or replacement van becomes unavailable prior to the hire period Fistral Bays VW Camper Hire will refund the full monies paid.

Security deposit

On the day of the hire a returnable £500 security deposit will be required from the hirer. This is taken to ensure the vehicle is returned to Fistral Bays VW Camper Hire in the same condition as it went out. This security deposit will be returned upon completion of a satisfactory inspection of the vehicle’s exterior/ interior and its fixtures and fittings by a member of Fistral Bays VW Camper Hire. This inspection will take place after the departure of the hirer whilst we prepare for the next customer.  The security deposit can be paid in cash or using a pre- authorised credit card payment. Following a satisfactory inspection of the vehicle the security deposit will be returned in full within 8-10 days. However, if the vehicle is returned damaged or with items missing/ damaged Fistral Bays VW Camper Hire will retain the full £500 deposit for necessary repairs or replacements. You will be informed in writing if this is the case. On completion of the repairs/ replacements Fistral Bays VW Camper Hire will send you invoices of all work carried out and refund you the remaining money from the deposit.  In the event that the security deposit is taken and the hirer has used a pre-authorised swipe then the 2% card handling fee with be passed onto the hirer.

Cancellation

Fistral Bays VW Camper Hire reserves the right to cancel any booking at any time.  In the event of a cancellation by us the hirer shall receive a full refund unless the cancellation is as a result of a breach of these terms and conditions by the hirer.

Should the hirer wish to cancel a booking, they must do so in writing. For cancellations more than 4 weeks prior to commencement of hire only the deposit will be forfeited. For cancellations less than 4 weeks prior to hire the full balance will be forfeited.  Cancellations due to illness or extreme circumstances will be at Fistral Bays VW Camper Hire’s discretion.